1. About Us

These Terms & Conditions govern your use of the Haus of Palette website (www.hausofpalette.com) and any purchases you make from our online store. By placing an order or using our website, you agree to be bound by these terms.

 

Haus of Palette is a UK-based online homewares and furniture retailer.

Website: www.hausofpalette.com

Email: hello@hausofpalette.com

 

Our website is hosted on Wix and payments are processed securely via Square, integrated through Wix Payments.

 

2. Using Our Website

By accessing our website you confirm that:

• You are at least 18 years old, or are using the site under the supervision of a parent or guardian

• You will not use our website for any unlawful or fraudulent purpose

• All information you provide to us is accurate and complete

 

We reserve the right to refuse service, cancel orders, or restrict access to our website at our sole discretion.

 

3. Products

We sell home homewares and furniture products exclusively via our in-person retail shop and online store, and ship within the United Kingdom only.

 

We make every effort to display product colours, sizes, and descriptions as accurately as possible. However, due to variations in screen settings and monitor calibration, the appearance of colours on your screen may differ slightly from the actual product. These differences do not constitute a fault.

 

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

 

4. Pricing & Payment

All prices displayed on our website are in pounds sterling (GBP) and include VAT where applicable.

 

We reserve the right to change our prices at any time. The price you pay is the price shown at the time you place your order. In the event of a pricing error, we will contact you before processing your order.

 

Payment is taken at the time of order via Square (integrated through Wix Payments). We accept major credit and debit cards. All payment information is encrypted and processed securely. We do not store your card details.

 

5. Orders & Contract

When you place an order with us, you are making an offer to purchase. A contract is formed only when we send you an order confirmation email.

 

We reserve the right to decline or cancel any order at our discretion, for example if:

• A product is out of stock

• We are unable to verify your payment

• There has been a pricing or product description error

• We suspect fraudulent activity

 

If we cancel your order after payment has been taken, we will issue a full refund within 14 days.

 

6. Delivery

We deliver to addresses within the United Kingdom only. We do not currently ship internationally.

 

Estimated delivery times are provided at checkout and in your order confirmation. These are estimates only and not guaranteed delivery dates. We are not liable for delays caused by third-party couriers, Royal Mail, or circumstances outside our reasonable control (including adverse weather, strikes, or logistics disruptions).

 

Delivery charges, if applicable, will be clearly displayed at checkout before you complete your order.

 

Risk of loss or damage to your order passes to you upon delivery. Please inspect your order upon receipt and notify us promptly of any issues.

 

7. Returns & Refunds

7.1 Our Returns Policy

We do not accept returns or offer refunds for change of mind, incorrect size selection, or unwanted items. Please review your order carefully before completing your purchase.

 

Returns are only accepted in the following circumstances:

• The item arrived damaged or faulty

• The item is significantly not as described

• You received the wrong item

 

7.2 Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at hello@hausofpalette.com. Please include:

• Your order number

• A clear description of the issue

• Photographs of the damage or fault

 

We will assess your claim and, where valid, offer one of the following at our discretion:

• A replacement item (subject to availability)

• A full or partial refund

 

We may ask you to return the faulty item before a refund or replacement is issued. Where a return is required, we will provide a prepaid returns label at no cost to you.

 

7.3 Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015. Under this Act, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you have the right to a repair, replacement, or refund. These rights are in addition to our policy above and are not limited by it.

 

7.4 Refund Processing

Approved refunds will be processed to your original payment method within 14 days of us confirming your return or refund claim. Refunds are processed via Square and may take 7–10 business days to appear in your account depending on your bank.

 

8. Order Cancellations

As we aim to dispatch orders promptly, we cannot guarantee cancellations once an order has been placed. If you wish to cancel, please contact us immediately at hello@hausofpalette.com and we will do our best to help.

 

If your order has already been dispatched, we are unable to cancel it. Please refer to Section 7 if you have an issue with a received item.

 

9. Intellectual Property

All content on our website — including text, images, product photography, logos, graphics, and branding — is the property of Haus of Palette or our licensed content providers and is protected by copyright and other intellectual property laws.

 

You may not copy, reproduce, distribute, or use any of our content for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided our content is not modified and our ownership is acknowledged.

 

10. Limitation of Liability

To the fullest extent permitted by law, Haus of Palette shall not be liable for:

• Any indirect, incidental, or consequential loss arising from your use of our website or products

• Loss of data, profits, or business opportunities

• Delays or failures caused by third-party services (including Wix, Square, Mailchimp, delivery carriers, or Google)

 

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

 

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

 

11. Third-Party Services

Our website and store rely on the following third-party platforms: Wix (website and store), Square via Wix Payments (payments), Mailchimp (email marketing), and Google Shopping (product listings). We are not responsible for the availability, performance, or policies of these third-party services. Use of these services is subject to their respective terms and privacy policies.

 

12. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend, withdraw, or restrict access to our website at any time for business or operational reasons. We are not liable for any loss caused by unavailability of our website.

 

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

 

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

 

Haus of Palette

Email: hello@hausofpalette.com

Website: www.hausofpalette.com

 

These Terms & Conditions were last updated on 20 August 2026.