1. Introduction

Welcome to Haus of Palette ("we", "us", or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or sign up to our newsletter.

We operate as an online homewares and furniture retailer based in the United Kingdom and we ship exclusively within the UK. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our website is hosted on Wix (www.wix.com) and payments are processed via Square, integrated through Wix Payments.

2. Who We Are

Data Controller: Haus of Palette

Website: www.hausofpalette.com

Email: hello@hausofpalette.com

If you have any questions about how we handle your data, please contact us using the details above.

3. What Personal Data We Collect

3.1 When You Place an Order

When you purchase from our store, we collect:

Full name
Delivery and billing address (UK only)
Email address
Phone number
Payment information (processed securely by Square — we do not store your full card details)
Order history and transaction records

3.2 When You Subscribe to Our Newsletter

If you opt in to our Mailchimp newsletter, we collect:

Email address
Name (if provided)
Your marketing preferences and subscription status

3.3 When You Browse Our Website

We and our third-party partners may automatically collect:

IP address and approximate location
Browser type and device information
Pages visited, time spent, and click behaviour
Referral source (how you found our site)
Cookies and similar tracking technologies (see Section 7)

3.4 If You Create an Account

If you register for an account on our Wix store, we also collect your account credentials (username and encrypted password) and any profile information you choose to provide, such as saved addresses or wishlist items.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Fulfilling Your Order (Legal basis: Contract)

Processing and dispatching your purchase
Sending order confirmations, dispatch notifications, and delivery updates
Handling returns, refunds, or complaints
Fraud prevention and payment verification via Square

4.2 Marketing and Newsletter (Legal basis: Consent)

Sending you our Mailchimp newsletter with product updates, promotions, and homewares and furniture inspiration — only if you have opted in
You can unsubscribe at any time using the link in any of our emails or by contacting us directly

4.3 Improving Our Store (Legal basis: Legitimate Interests)

Analysing how customers use our website to improve the shopping experience
Running analytics via Wix Analytics and Google services
Displaying our products via Google Shopping to help people find relevant homewares and furniture

4.4 Legal Obligations (Legal basis: Legal Obligation)

Keeping financial and transaction records as required by HMRC and UK law
Complying with law enforcement requests where legally required

5. Who We Share Your Data With

We do not sell your personal data. We share your information only with the trusted third-party service providers listed below, each of which is necessary to operate our store:

5.1 Wix (Website & Store Platform)

Our website is built and hosted on Wix.com. Wix processes data on our behalf as a data processor. Wix is compliant with UK GDPR and stores data within the UK and EEA. For more information, see Wix's Privacy Policy at www.wix.com/about/privacy.

5.2 Square (Payment Processing)

All payments are processed by Square, integrated through Wix Payments. Square is a PCI-DSS compliant payment processor. When you make a purchase, your card details are transmitted directly and securely to Square — we never store your full card number. For more information, see Square's Privacy Policy at squareup.com/gb/en/legal/general/privacy.

5.3 Mailchimp (Email Marketing)

If you subscribe to our newsletter, your email address and name are stored with Mailchimp (operated by Intuit Inc.). Mailchimp processes data in the United States and the UK. Data transfers to the US are covered by Standard Contractual Clauses. You can unsubscribe at any time. For more information, see Mailchimp's Privacy Policy at mailchimp.com/legal/privacy.

5.4 Google (Shopping & Analytics)

We use Google Shopping to display our products in Google Search and Google's shopping tab. This involves sharing product data (such as product names, prices, and images) with Google. We may also use Google Analytics or similar tools to understand how visitors interact with our website. Google may process data in the United States. For more information, see Google's Privacy Policy at policies.google.com/privacy.

5.5 Delivery & Postal Services

We share your name and delivery address with our shipping carrier(s) for the purpose of dispatching and delivering your order within the UK.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Order and transaction data: 7 years, to comply with HMRC financial record-keeping requirements
Account data: For as long as your account is active, plus a reasonable period after closure
Newsletter subscription data: Until you unsubscribe, after which we may retain a suppression record to ensure we do not contact you again
Browsing and analytics data: Typically 26 months, in line with standard analytics retention periods

When data is no longer needed, we ensure it is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help us provide a better experience.

We use the following types of cookies:

Essential cookies: Required for the website and shopping cart to function correctly
Analytics cookies: Used to understand how visitors use our site (e.g. pages visited, session duration)
Marketing cookies: Used to track the effectiveness of our Google Shopping listings and any advertising campaigns

When you first visit our website, you will be shown a cookie consent banner. You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie preference tool. Please note that disabling certain cookies may affect the functionality of our store.

8. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct any inaccurate or incomplete data
Right to erasure: You can ask us to delete your personal data (subject to legal obligations)
Right to restrict processing: You can ask us to limit how we use your data
Right to data portability: You can request your data in a structured, machine-readable format
Right to object: You can object to us processing your data for marketing or on the basis of legitimate interests
Right to withdraw consent: Where processing is based on consent (e.g. our newsletter), you can withdraw consent at any time

To exercise any of these rights, please contact us at: hello@hausofpalette.com

We will respond to your request within one calendar month. There is no charge for making a request.

If you are not satisfied with how we have handled your data, you also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

9. Data Security

We take the security of your personal data seriously. Our website is hosted on Wix, which uses industry-standard SSL/TLS encryption to protect data in transit. Payments are handled by Square, a PCI-DSS Level 1 certified processor.

We limit access to your personal data to those who have a genuine business need to access it and require all third-party providers to maintain appropriate security standards.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals as required by law.

10. Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms or delivery tracking pages). This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their personal data, please contact us and we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch:

Haus of Palette

Email: hello@hausofpalette.com

Website: www.hausofpalette.com

This policy was last updated on 20 August 2026.