Published August 2026

Applies to All product orders placed with Haus of Palette

1. Where We Ship

We currently ship to addresses within the United Kingdom only. We are unable to fulfil orders to international addresses at this time.

2. Shipping Options

2.1 Small Items

Small items are sent by courier and are charged as follows:

Smaller items: £6.95
Heavier items: £13.95

Estimated arrival is 3–10 days from dispatch. Shipping options and exact costs are also displayed at checkout before you complete your order — please review these carefully before purchasing. Please contact us at hello@hausofpalette.com if you need a rush order.

2.2 Furniture & Large Items

Some items — due to their size or weight — are not suitable for standard postal or courier services. Where this applies, it will be clearly indicated on the product listing.

Brighton & Hove (local delivery) We offer our own delivery service for furniture and large items within Brighton & Hove:

Medium sized items: £50
Large items: £150

Outside Brighton & Hove For furniture and large items being delivered outside Brighton & Hove, delivery is arranged by the customer. We're happy to advise and suggest couriers who can help — please contact us at hello@hausofpalette.com before placing your order and we'll do our best to help.

2.3 Collection in Person

Collection from our shop is available as an alternative to shipping and is offered as an option at checkout. If you choose to collect, we will contact you to confirm when your order is ready. Please do not travel to collect before receiving this confirmation.

3. Returns

3.1 Our General Policy

We do not accept returns or offer refunds for change of mind. Please choose carefully, and contact us at hello@hausofpalette.com if you have any questions about a product before purchasing.

If you are a consumer (purchasing for personal use), please note that your statutory rights under the Consumer Rights Act 2015 apply in addition to this policy and are not affected by it.

3.2 Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us at hello@hausofpalette.com within 30 days of receiving your order. Please include:

Your order number
A description of the fault or damage
Photographs clearly showing the issue

Where a valid fault is confirmed, you may choose either a full refund or a replacement item — the choice is yours. We will cover any return postage costs for faulty items.

3.3 Consumer Rights

If you are a consumer, the Consumer Rights Act 2015 gives you the right to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose. Nothing in this policy affects those rights. If you are unsure of your rights, you can get free advice from Citizens Advice (citizensadvice.org.uk) or the Citizens Advice consumer helpline.

3.4 Trade & Business Customers

If you are purchasing as a business (trade customer), different terms may apply. Please contact us at hello@hausofpalette.com to discuss your requirements before placing a trade order. The consumer rights provisions in section 3.3 do not apply to business-to-business transactions.

4. Questions & Contact

If you have any questions about shipping, delivery, or returns, please get in touch before placing your order where possible — we are always happy to help.

Email hello@hausofpalette.com

Online www.hausofpalette.com

Shipping & Returns Policy